1. Information We Collect
We may collect information that you provide directly when you:
- Submit a contact form, inquiry, or support message.
- Use checkout, request a quotation, or place a retail or wholesale order.
- Communicate with AvelixLink about products, shipping, or after-sales issues.
This may include your name, email address, phone number, company information, shipping details, product selections, quantities, budget information, messages, and order-related notes.
2. Order, Inquiry, and Support Data
We may maintain records of checkout submissions, order details, payment references, inquiry forms, support conversations, and related administrative notes so we can process requests, provide service, review order history, and manage ongoing customer relationships.
3. Payments
AvelixLink may store payment-related references such as payment method, order amount, deposit amount, balance amount, payment status, and timestamps. AvelixLink does not state on this page that it stores customer payment-card details, which are typically handled by the relevant payment provider or payment workflow.
4. Cookies and Analytics
We may use cookies, local browser storage, and analytics events to support website functionality, remember interface state, measure page usage, and improve the storefront experience. Analytics may include page views, usage events, and related technical information.
5. How We Use Information
- Provide product information, quotations, and customer support.
- Process retail and wholesale order requests.
- Coordinate shipping, payments, and after-sales communication.
- Improve website performance, analytics, and service quality.
- Detect misuse, fraud risk, or operational errors.
6. Service Providers
AvelixLink may rely on third-party service providers for payment processing, website hosting, database infrastructure, analytics, image storage or image hosting, email communication, shipping, and related operational support. These providers may process information on our behalf subject to their own technical and legal controls.
7. Data Retention
We retain information for as long as reasonably needed for order administration, customer support, analytics review, dispute handling, fraud prevention, legal compliance, and internal recordkeeping. Retention periods may vary depending on the nature of the request or transaction.
8. Data Security
We use reasonable administrative and technical measures to protect stored information, but no website, database, or online transmission can be guaranteed to be completely secure. You should avoid sending highly sensitive information through channels that are not expressly intended for it.
9. Privacy Requests
You may contact AvelixLink to request access, correction, or deletion of certain personal information, subject to applicable legal, operational, recordkeeping, and fraud-prevention needs.
10. International Users
AvelixLink serves international customers. Information may be processed in multiple locations depending on hosting, infrastructure, support, payment, and logistics providers involved in the transaction or website operation.
11. Contact
Privacy questions or requests can be sent to avelixlink@outlook.com.