1. Retail Orders
Customers should contact support before sending any item back. Returned retail items are normally expected to be unused, in original condition, and returned with relevant packaging where applicable.
If an item is damaged, defective, or incorrect, the issue should be reported promptly with clear supporting evidence such as photos, videos, shipping label information, or packaging details so the matter can be reviewed.
Responsibility for return shipping depends on the reason for the return, including whether the issue is related to damage, defect, fulfillment error, refusal, or change of mind.
2. Wholesale and Customized Orders
Wholesale deposits may become non-refundable after production, procurement, branding, custom packaging, reservation, or other order-specific work has begun.
Customized, branded, bulk-produced, made-to-order, or specially sourced products are normally not returnable for change of mind.
Quality issues should be reported within the inspection period agreed for the order. Any refund, replacement, repair support, or credit arrangement will be handled according to the confirmed order agreement and the evidence provided.
3. Refund Handling
Where a refund is approved, timing may depend on the payment method, provider workflow, dispute review, banking process, or settlement channel involved. In some cases, replacement units, partial credit, or balance adjustment may be offered instead of an immediate refund.
4. Non-Returnable Situations
- Change-of-mind requests for customized or bulk production orders.
- Items affected by misuse, unauthorized modification, or improper storage after delivery.
- Claims submitted without sufficient supporting evidence when evidence is reasonably required.
5. Contact
Return or refund questions can be sent to avelixlink@outlook.com.