1. Retail Orders
Processing and Delivery Estimates
Retail orders are normally processed within the timeframe shown or communicated at checkout. Delivery timing depends on destination, selected shipping method, carrier performance, and order verification.
Order Total
AvelixLink does not charge a separate shipping fee to customers. The confirmed order total is presented without an additional standalone shipping charge.
Tracking
Tracking information may be provided when available through the selected carrier or fulfillment method.
2. Wholesale Orders
Lead Time
Wholesale lead time is an estimate only. Actual production and dispatch timing may vary based on order size, product complexity, raw-material availability, supplier schedule, inspection requirements, and logistics conditions.
Production Start
Production, sourcing, or allocation for wholesale orders may begin only after required deposit and order confirmation are received.
Logistics Arrangement
Wholesale logistics planning depends on quantity, destination, total weight or volume, packaging method, and selected transport method such as express, air, sea, rail, or consolidated shipping.
3. Duties, VAT, and Import Fees
Customs duties, VAT, import taxes, clearance fees, and related destination charges may be payable by the buyer unless otherwise agreed in writing as part of the confirmed order arrangement.
4. Delays
AvelixLink does not promise guaranteed delivery dates. Delays may occur because of customs review, carrier congestion, weather, local restrictions, force majeure events, port issues, supplier delays, or incomplete shipping documentation.
5. Address Accuracy
Customers are responsible for providing complete and accurate shipping information. Additional costs, storage charges, re-delivery fees, return fees, or delivery failure caused by incorrect shipping data may be the customer's responsibility.
6. Contact
Shipping questions can be sent to avelixlink@outlook.com.